Refund policy

We have a 14-day return policy — you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@mellowmart.co.uk. Returns need to be sent to: MellowMart Ltd, 23 Bengal Road, Ilford, United Kingdom.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items
For hygiene reasons, opened or used personal care and beauty items cannot be returned unless faulty. Sale items and gift cards are not eligible for return.

European Union 14 day cooling off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unused and in its original packaging.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days.